Auto Repair FAQ
Our team has over 75 years of combined experience in the collision repair industry.
For many of us, a car is a large investment. At AutoSport Collision, we believe it’s only natural that the car repair process would raise a few questions. Our job is to make sure we leave no auto body repair questions unanswered.
Please review our auto repair FAQ for answers to common questions about our services. For additional information, contact our helpful customer service representatives who will be happy to answer your questions.
HOW LONG DOES AN ESTIMATE TAKE? HOW MUCH DOES IT COST?
An estimate takes about 20 minutes of your time. Depending on the damage it may take longer. In a hurry? Give us your contact information and let one of our estimators look at your vehicle. When the estimate is complete, he will email it to you. For hail damage estimates plan to leave your car with us for a day. Our estimates are always FREE. Call and schedule your estimate today at 303-278-1903.
WHAT SHOULD I BRING WITH ME WHEN I COME IN FOR AN ESTIMATE?
We recommend bringing any documentation that was received from the insurance company involved in your collision. These documents can be emails, previous estimates, insurance claim numbers, contact information belonging to the insurance company (including names and phone numbers), and pre-issued insurance checks.
WHAT HAPPENS IF THERE IS HIDDEN DAMAGE NOT SEEN IN THE ORIGINAL ESTIMATE?
Once your vehicle has arrived for repair, our auto body professionals will do a comprehensive inspection to look for any hidden damage. If additional damage is found then your AutoSport estimator will add a supplement to the original estimate that was written. You will be contacted and informed of the additional cost involved to properly repair your vehicle. If this is an insurance repair then we will contact the insurance company and inform them of the additional damage found.
DO YOU WORK WITH MY INSURANCE COMPANY?
AutoSport Collision works with almost every insurance company. We work with your insurance company but we also work for you! Our professional staff members will handle insurance claims on your behalf so that you don’t have to. As your advocate, we’ll negotiate for the best possible outcome every time. Save time and the hassle of going through the claims process alone by calling us today!
WHAT ARE THE LAWS IN COLORADO REGARDING WHERE I TAKE MY CAR FOR REPAIRS?
In the State of Colorado, YOU have the right to choose the facility for the repair of your damaged vehicle. If your vehicle repair is going through an insurance company – they may require you to go to one of their preferred shops to get an estimate. This estimate is taken to the repair shop you choose to repair your vehicle. Please remember, the insurance company cannot dictate where your vehicle is repaired.
DO YOU DO ONLY INSURANCE REPAIRS?
No! AutoSport Collision does the same quality repair whether it is insurance pay or customer pay. From minor scratches to major collisions our goal is a quality repair with customer satisfaction.
WHEN DO I PAY FOR THE REPAIR?
Payment is due when the vehicle repair is completed. If using insurance, any check issued to you for the repair, can be given to AutoSport Collision as payment. Any deductible is also due when you pick up your vehicle.
WHAT KINDS OF PAYMENTS DO YOU ACCEPT?
We accept Debit Cards, insurance checks, personal checks (made payable to AutoSport with proper id) and cash.
DO YOU WARRANTY YOUR REPAIR?
We take pride in our workmanship and we guarantee our labor repairs on your vehicle for as long as you own it. Paint, sublet repairs and parts are subject to the guarantee of those suppliers. A written warranty is provided upon repair completion and must be presented when warranty work is requested.
WHAT IS A DEDUCTIBLE?
A deductible is the portion of your auto repair that you pay if the repairs are covered by an insurance company. You can find out from your insurance company if a deductible is applicable and what your deductible amounts to. The amount of the deductible is predetermined at the time your insurance policy was purchased.
WHEN AND WHO IS MY DEDUCTIBLE PAID TO?
The deductible is paid to AutoSports Collision after you retrieve your vehicle when repairs are complete.
HOW DO I SCHEDULE A RENTAL CAR?
We will be happy to schedule a rental car reservation when you are ready to repair your vehicle. The rental company requires a valid driver’s license and a major credit card. We will contact the rental car company, either Enterprise or Hertz to make your reservation. We will give them the date and time that a rental car is needed and they will meet you here at AutoSport Collision.
WHEN/HOW DO I RETURN MY RENTAL VEHICLE WHEN REPAIRS ARE COMPLETED?
If your rental vehicle is from Enterprise, contact Enterprise to find out if they would like the vehicle dropped off at AutoSports Collision or at Enterprise. Please do not return your vehicle unless an AutoSport associate has contacted you and informed you that the repairs have been completed. If you are unsure of how to proceed with your rental vehicle, feel free to give us a call so we address your concerns.